Care

We want your jewelry to keep in tip-top shape for years to come! All you need is handled and maintained them with reasonable care. Following are our tips on caring for your jewelry pieces:

• Inspect your jewelry regularly to make sure stones and clasps are secure.
• Take off your jewelry before showering or cleaning. (On solid 14k/ 18k gold jewelry, contact with moisture can dull the shine. On sterling silver, contact with moisture can induce tarnishing!)
• Take off your jewelry before exercise or vigorous activities.
• Take off your jewelry before applying makeup, cosmetics, hairspray, perfumes, and lotions. These products may contain chemicals that can potentially cause damage.
• Take your time and be gentle when cleaning your delicate fine jewelry with a jewelry polishing cloth.
• Ideally store your jewelry in Ouilie dust bag or jewelry box separately.

Repairs

We make your jewellery with the highest quality materials so that it lasts you a lifetime. However, despite our best efforts – we’re not perfect. In order to add to our sustainability efforts, we truly believe in the value of conserving and repairing jewellery to prolong its’ use. But please understand the repair service is not provided by us since these are special-offer products and overseas service, we suggest you to repair at local. Any questions, please email our customer support at info@ouilie.com.